FAQs on International Courier Services

1. What is the difference between a courier and a freight forwarder?

Generally, couriers handle smaller parcels and documents with door-to-door service and faster transit times. In contrast, freight forwarders manage large, palletized cargo and often require the consignee to handle final transport from a port or airport.

2. How are shipping rates calculated?

Rates are typically calculated based on the greater of actual weight or volumetric weight (length x width x height / divisor). Additionally, fuel surcharges, remote area fees, and insurance costs are added to the base rate.

3. Can I track my shipment internationally?

Yes, almost all reputable international courier services provide tracking numbers. However, the granularity of tracking may vary depending on whether the carrier hands off the package to a local postal service for final delivery.

4. What items are prohibited in international mail?

Prohibited items vary by country but generally include hazardous materials, lithium batteries (unless packed specifically), perishables, and weapons. Always check the specific import regulations of the destination country.

5. Why is my package stuck in customs?

Packages are usually held due to missing documentation, incorrect value declarations, or unpaid duties. Ensure your commercial invoice is accurate and complete to avoid these delays.