1. Agreement to Terms

These Terms and Conditions (“Terms”) form a legally binding agreement between you (“Customer”, “you”) and JKC Cargo and Courier Services (“JKC Cargo”, “we”, “us”). They govern your use of our cargo, courier and logistics services and our website at jkccargo.com.

By booking a shipment, requesting a quote or using any of our services, you confirm that you have read, understood and agree to be bound by these Terms in full. If you do not agree, please do not use our services.

2. Cargo and Courier Services We Offer

JKC Cargo provides the following services:

• Air Cargo: Express airfreight from Mirpur AJK (Pakistan) to the UK and other international destinations.
• Sea Cargo: Ocean freight for bulk or heavy goods, with competitive rates.
• Door-to-Door Delivery: Collection from your address in Mirpur AJK and delivery to the recipient’s address in the UK.
• Freight Forwarding: Full management of customs documentation, clearance and multi-modal logistics.
• Shipment Tracking: Real-time tracking via our website or WhatsApp.

JKC Cargo reserves the right to modify, suspend or discontinue any service at any time with reasonable notice.

3. Bookings and Orders

3.1 Accepting a Booking

A booking is confirmed only when JKC Cargo gives written or verbal confirmation and receives the agreed booking deposit (where applicable). Confirmation may be given by phone, WhatsApp or email.

3.2 Accurate Shipment Information

You are responsible for giving accurate, complete and truthful information when you book, including:

• Full sender and recipient names and addresses
• Correct description, weight and declared value of goods
• Any special handling requirements

JKC Cargo accepts no liability for delays, fines or losses caused by incorrect or incomplete information provided by the customer.

3.3 Prohibited Items

The following items are strictly prohibited from shipment:

• Narcotics, illegal drugs or controlled substances
• Weapons, firearms, ammunition or explosives
• Counterfeit or pirated goods
• Perishable goods without prior written agreement
• Hazardous materials that are not declared and permitted
• Currency, negotiable instruments or precious metals (without prior arrangement)
• Any item prohibited under Pakistani, UK or destination country law

Warning: Shipping prohibited items may result in immediate confiscation by customs authorities, criminal prosecution and full liability being passed to the customer. JKC Cargo will cooperate fully with law enforcement in such cases.

4. Shipping Charges and Payment

4.1 Pricing

Charges are based on the actual or volumetric weight of your shipment, whichever is greater, plus any applicable surcharges for fuel, destination or special handling. Final charges are confirmed at the time of booking.

4.2 Additional Charges

The customer agrees to pay any additional charges that may arise, including but not limited to:

• Customs duties and taxes imposed by any government authority
• Storage or demurrage fees caused by delayed collection or clearance
• Re-delivery fees for failed delivery attempts
• Surcharges imposed by airlines or shipping lines

4.3 Payment Terms

Payment is due at the time of booking unless a credit account has been agreed in writing. JKC Cargo reserves the right to withhold or return shipments in the event of non-payment.

5. Transit Times and Delivery

All transit times given by JKC Cargo are estimates only and are not guaranteed. Transit times may be affected by:

• Customs delays or inspections at origin or destination
• Weather, airline schedule changes or force majeure events
• Incorrect or incomplete addressing by the customer
• Public holidays in Pakistan, the UK or transit countries

JKC Cargo is not liable for any loss, cost or damage suffered by the customer as a result of a delay in transit.

6. Liability and Claims

6.1 Our Liability

JKC Cargo’s liability for loss of or damage to a shipment is limited to the lesser of the declared value or the actual proven value of the goods, up to a maximum liability agreed at the time of booking.

6.2 Exclusions of Liability

JKC Cargo is not liable for:

• Loss or damage caused by the customer’s negligent packing
• Indirect, consequential or special losses
• Damage to inherently fragile items not disclosed at booking
• Seizure or confiscation of goods by customs or government authorities
• Events beyond our reasonable control (force majeure)

6.3 How to File a Claim

Any claim for loss or damage must be submitted in writing to JKC Cargo within 7 days of the shipment’s expected delivery date. Claims submitted after this period will not be accepted. Please include your tracking number, proof of value and photographic evidence of any damage.

7. Customs and Import/Export Compliance

The customer is solely responsible for making sure all goods comply with Pakistan’s export laws and the import laws of the destination country. JKC Cargo prepares and submits customs documentation on your behalf based on the information you provide. However:

• Any fines, penalties or confiscations resulting from incorrect declarations are the customer’s responsibility.
• Customs duties and taxes payable at the destination are the recipient’s responsibility unless otherwise agreed.
• JKC Cargo strongly recommends declaring the full and accurate value of all goods.

8. Cancellations and Refunds

• Cancellations made 24 hours or more before the scheduled collection date receive a full refund of any prepaid charges.
• Cancellations made less than 24 hours before collection may be subject to an administration fee.
• Once a shipment has been collected and dispatched, it cannot be cancelled. Refunds in such cases are at JKC Cargo’s discretion.
• Where applicable, refunds are processed within 7–14 working days via the original payment method.

9. Intellectual Property

All content on jkccargo.com, including text, images, logos, graphics and website design, is the intellectual property of JKC Cargo and is protected by applicable copyright laws. Reproducing, distributing or modifying any content without written consent is strictly prohibited.

10. Governing Law and Disputes

These Terms are governed by and interpreted in accordance with the laws of Azad Jammu & Kashmir, Pakistan. Any dispute arising from these Terms or our services will first be handled through an attempt at amicable resolution. If it cannot be resolved within 30 days, the dispute will be referred to the competent courts of Mirpur, AJK.

For customers in the United Kingdom, statutory rights under UK consumer protection law are not affected by these Terms.

11. Changes to These Terms

JKC Cargo may update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. By continuing to use our services after changes are posted, you accept the revised Terms.

12. Contact Us About These Terms

For questions, complaints or legal correspondence regarding these Terms, contact JKC Cargo and Courier Services:

• Phone (Pakistan): 0300-9535077 | 0345-0533755
• Registered address: Office No. 70–71, Sajid Plaza, Mirpur AJK, Pakistan
• UK enquiries: +44 (0) 582 74438783

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