JKC Cargo
Legal & Policies
JKC Cargo and Courier Services (“JKC Cargo”, “we”, “our”, or “us”), registered and operating from Office No. 70–71, Sajid Plaza, Mirpur, Azad Jammu & Kashmir, Pakistan, is committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jkccargo.com, use our cargo and courier services, or contact us through any channel. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
2 Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Book a shipment or request a quote
- Register on our website or tracking portal
- Contact us via phone, email, or WhatsApp
- Sign up for our newsletter or blog updates
This information may include:
- Identity Data: Full name, CNIC/Passport number (where required for customs)
- Contact Data: Email address, phone/WhatsApp number, home or business address
- Shipment Data: Sender and recipient details, parcel contents, weight, declared value
- Financial Data: Payment details (processed securely; we do not store full card information)
2.2 Automatically Collected Information
When you visit jkccargo.com, we may automatically collect certain technical information, including:
- IP address and browser type
- Pages visited and time spent on the site
- Referring website URLs
- Device type and operating system
3 How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Details |
|---|---|
| Service Delivery | Processing bookings, tracking shipments, handling customs documentation, and arranging pickup/delivery. |
| Customer Support | Responding to your queries, complaints, or requests via phone, email, or WhatsApp. |
| Compliance | Fulfilling legal obligations including customs, export/import regulations in Pakistan and destination countries. |
| Communications | Sending shipment updates, promotional offers, or service announcements (with your consent where required). |
| Website Improvement | Analysing usage data to improve our website and service offering. |
4 Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your information only with:
- Logistics Partners: Airlines (PIA, Emirates, Qatar Airways), DHL, and other carriers required to complete your shipment.
- Customs Authorities: Government agencies in Pakistan, the UK, and destination countries for import/export clearance.
- Service Providers: Third-party technology providers who assist with our website, payments, or tracking systems, under strict confidentiality agreements.
- Legal Requirements: Where required by law, court order, or regulatory authority.
5 Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy, and in accordance with applicable laws. Specifically:
- Shipment records are retained for a minimum of 7 years for legal and accounting purposes.
- Customer account data is retained while your account is active and for 2 years after closure.
- Website analytics are retained for up to 12 months.
6 Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use:
- Essential Cookies: Required for the website to function (e.g., session cookies, tracking portal login).
- Analytical Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Functional Cookies: Remember your preferences for a better experience.
You may disable cookies via your browser settings, but this may affect certain website features.
7 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right of Rectification: Ask us to correct inaccurate or incomplete data.
- Right of Erasure: Request deletion of your data, where legally permissible.
- Right to Object: Object to processing of your data for marketing purposes.
- Right of Portability: Receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact us using the details in Section 9.
8 Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9 Contact Us (Privacy)
For any privacy-related queries, to exercise your rights, or to raise a concern about how we handle your data:
0300-9535077
Office No. 70–71, Sajid Plaza, Mirpur AJK, Pakistan
Mon–Sat: 9:00am – 8:00pm